How do I reply to a support ticket?

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How do I reply to a support ticket?

The Solution

In order to reply to a ticket it is best that you login into our help desk using the details that you’ve created when registering with our help desk. These are NOT login details you may have for one of our websites.

However, if you reply to an email we've sent you - our system will automatically log the email into our support ticket system.  Please note:  There are risks to replying via email.  Namely if an email doesn't reach our servers for whatever reason.  (A wrongly typed email address perhaps)

NOTE:  As such, we STRONGLY suggest that you log into the support system on (via) this website to reply to a support ticket.

Thank-you.

 
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